Terms of Use | Creallo

Article 1 Purpose

These Terms and Conditions apply to the use of Internet-related services (hereinafter referred to as "Service" or "Mall") provided by Creallo Internet site (https://creallo.com) operated by Creallo (hereinafter referred to as "Company"). The purpose is to define the rights, obligations, and responsibilities of the Company and its members.

Article 2 Definition

"Service" or "Mall" refers to a virtual business place set up by the "Company" to trade goods or services by using information and communication facilities such as computers to provide goods or services to members in accordance with these terms and conditions. It is also used in the sense of a business that operates a service mall.

"User" refers to members and non-members who access the service and receive the "service" provided by the "company" in accordance with these terms and conditions.

"Member" refers to a person who has registered as a member by providing personal information to the "mall", who is continuously provided with information from "the company" and can continue to use the services provided by "the company".

"Non-member" refers to a person who uses the service provided by the "mall" without registering as a member. However, non-members may have restrictions on using the service, and if you want to use the service, you must register as a member before using it.

"Product" means the products for sale posted on the "mall" and the customized products that the user has requested to order from us.

There are "order/delivery agency type" and "import sales type" types of transaction contracts between the company and members, and the definition of each type of transaction agreement is as follows.

The "order/delivery agency" type of transaction contract is a type of transaction contract where when a member orders a desired product through the "mall", the company requests production to an overseas production partner, and after production is completed, it is delivered to a domestic member from overseas so that the member can receive it. means that In this case, customs clearance is carried out using the member's personal customs code, and the company bears any customs duties or VAT.

In the "import sale type" transaction contract type, when a member orders a desired product through the "mall", the company requests production from an overseas production partner, and after completion of production, the company delivers it to the domestic member from overseas so that the member can receive it. The entity is the company, and the company bears the cost of customs clearance.

Article 3 Clarification, explanation of terms and conditions

The "Company" may revise these Terms of Use to the extent that it does not violate relevant laws such as the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Transactions, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization, etc., the Act on Door-to-door Sales, etc., and the Consumer Protection Act.

When the "Company" revises the Terms and Conditions, the effective date and reason for the amendment shall be specified and notified along with the current Terms and Conditions on the initial screen of the site or by sending it to the e-mail provided by the member.

If the "Company" revises the terms and conditions, the revised terms and conditions are applied only to contracts concluded after the effective date, and to the contracts already concluded before that, the provisions of the terms and conditions before the revision are applied as they are. However, in the event that a member who has already signed a contract sends a message that he/she wants to be subject to the provisions of the amended terms and conditions within the notice period of the amended terms under Paragraph 3 and receives the consent of the “Company”, the provisions of the amended terms and conditions shall not be applied. Applies.

Matters not stipulated in this Agreement and interpretation of this Agreement shall be governed by the Electronic Transaction Consumer Protection Guidelines and related laws or commercial practices established by the Korean government.

Article 4 Provision and change of service

"Company" will do the following:

Provision of information on goods or services
Delivery of goods or services for which a purchase contract has been concluded
Other tasks determined by the "Company"

"Company" may change the contents of goods or services to be provided by future contracts in the event of out-of-stock of goods or services or changes in technical specifications. In this case, the contents of the changed goods or services and the contents of the current goods or services are immediately corrected and posted or notified by e-mail of the member.

If the contents of the service contracted with the user to be provided by the "Company" are changed due to reasons such as out-of-stock of goods, etc., or changes in technical specifications, the reason is immediately notified to the address where the user can be notified.

In the case of the preceding paragraph, the company compensates the user for damages caused by this. However, this is not the case if the company proves that there is no intention or negligence.

Article 5 Suspension of Service

"Company" may temporarily suspend the provision of services in the event of maintenance, inspection, replacement, and breakdown of information and communication facilities such as computers, or interruption of communication.

"Company" compensates for damages suffered by members or third parties due to the temporary suspension of the provision of services due to the reasons in Paragraph 1 above. However, this is not the case if it is proved that there is no intention or negligence of the "company".

In the event that the service cannot be provided for reasons such as the conversion of the business item, abandonment of business, integration between companies, etc., the "Company" notifies the member in the manner stipulated in Article 8, and if the member suffers damage from this, Compensation to consumers according to the conditions presented in ".

Article 6 Membership Registration

A member applies for membership by entering member information according to the registration form set by the "company" and expressing his/her intention to agree to these terms and conditions.

"Company" registers as a member, unless it falls under any of the following among the members who applied for membership as described in Paragraph 1.

In the event that the applicant for membership has previously lost his/her membership in accordance with Article 7, Paragraph 3 of these Terms and Conditions, however, as a person who has passed 3 years after losing his/her membership in accordance with Article 7 Paragraph 3, the "Company" accepts membership re-registration Exceptions are made when.
If there is a false, omission, or error in the registration details
If it is judged that registering as a member is significantly impeded by the technology of the "Company"

The time of the establishment of the membership subscription contract is the time when the acceptance of membership registration by the "Company" reaches the member.

If there is a change in the member information entered at the time of membership registration, the member must immediately notify the change "Company" by e-mail or other means.

Even in the case of receiving membership registration information, if it falls under Items 1, 2, and 3 of Paragraph 2 of this Article, membership registration is not approved.

Article 7 Membership withdrawal and loss of qualifications, etc.

A member may request withdrawal from membership at any time to "company", and "company" will immediately process the withdrawal of membership.

If a member falls under any of the following reasons, the "Company" may limit or suspend membership.

If false information is found in the registration application details
In case the member does not pay the debts borne by the member, such as non-payment of service charges, in relation to the use of the service within the due date.
Threatening the order of e-commerce, such as interfering with other people's use of services or stealing their information.
When it is determined that the "Company" cannot notify and contact the member because the location of the member is unknown due to reasons attributable to the member, such as not notifying the change of the address or contact information submitted by the member.
In the case of using the service to conduct an act prohibited by relevant laws and these terms and conditions or contrary to public order and morals.

"Company" may lose membership in the following cases.

If the same act is repeated twice or more after the "Company" restricts or suspends membership in accordance with Paragraph 2 of this Article, or the cause is not corrected within 30 days.
If the member does not pay the service charge for the purchased item within 30 days.
When the "Company" reasonably judges based on objective data that a member has used this service for an illegal, illegal, or unlawful purpose.
If the "Company" loses the membership qualification, the membership registration is canceled. In this case, the member is notified of this and given an opportunity to explain for a period of at least 30 days before the cancellation. You can.)

Article 8 Notice to Members

If the "Company" notifies the member, it can be done to the e-mail address designated by the member in advance with the "Company".

"Company" may substitute individual notices by posting on the bulletin board of the "mall" for more than one week in the case of a notice to a large number of unspecified members. However, individual notices are given for matters that have a significant impact on the member's own transaction.

Article 9 Purchase Application

A user of the “Service” applies for a purchase on the “Service” by the following or similar methods, and the “Mall” shall provide each of the following information in an easy-to-understand manner to the user when applying for a purchase. However, in the case of a member, the application of subparagraphs 2 to 4 may be excluded.

Search and selection of goods, etc.
Enter your name, address, phone number, e-mail address (or mobile phone number), etc.
Confirmation of the contents of the terms and conditions, services with limited right to withdraw from subscription, and cost burden such as shipping charges
Indication of agreeing to these terms and conditions and confirming or rejecting the items in 3) above (e.g., clicking the mouse)
Consent to purchase application for goods, etc. and confirmation of this or confirmation of “Mall”
Choice of payment method
Other procedures set separately by the “mall”

Article 10 Establishment of contract

The “Mall” may not accept the purchase application as in Article 9 if it falls under any of the following items. However, in the case of entering into a contract with a minor, the minor or his/her legal representative must notify that the contract may be canceled if the consent of the legal representative is not obtained.

In case of false, omission or error in the application details
When a minor purchases goods and services prohibited by the Youth Protection Act, such as tobacco and alcohol
If it is judged that accepting other purchase requests is significantly impeded by the "Mall" technology

The contract is deemed to have been established when the consent of the “mall” reaches the user in the form of a receipt confirmation notice in Article 12 Paragraph 1.

In the expression of consent of the "mall", information on the confirmation of the user's purchase application and availability of sale, correction and cancellation of the purchase application, etc. must be included.

Article 11 Payment Method

The payment method for goods or services purchased from the “mall” can be made by any of the following methods available. However, the “mall” cannot collect any nominal fee in addition to the price of goods, etc. for the payment method of the user.

Various account transfers such as phone banking, internet banking, and mail banking
Various card payments such as prepaid cards, debit cards, and credit cards
Online direct deposit
Payment by electronic money
Payment upon receipt
Payment by points paid by the “mall” such as coupons and points
Payment by points paid by member through advance payment
Payment by gift certificate contracted with the “mall” or recognized by the “mall”
Payment by other electronic payment methods, etc.

Article 12 Notification of receipt confirmation, change and cancellation of purchase application

"Mall" notifies the user of receipt confirmation when there is a user's purchase request. The receipt confirmation notice can be displayed through the connection screen on the service mall, or the user can directly check the order status inquiry page.

The user who received the acknowledgment notice may request to change or cancel the purchase application immediately after receiving the acknowledgment notice if there is any discrepancy in intention, etc. must be dealt with accordingly. An exception is made when the production of goods has already begun.

If the production of customized products has already started, it is not possible to change or cancel the purchase request. In case of unavoidable change or cancellation of the purchase application, the "Mall" will refund in accordance with Article 13, Refund, Return and Exchange of Product Price.

Article 13 Refund, return and exchange of product price

"Mall" notifies the user of the reason without delay when the goods requested by the user cannot be delivered or provided due to reasons such as out of stock or technical restrictions, and if the goods, etc. have been paid in advance Refund or take necessary measures within 3 business days from the date of refund.

The return and refund rules by the member's return request follow the rules in each of the following items.

If the "Company" has not yet paid the seller, or has not made a production request to the production partner, and has not notified the "Company" that the production partner has started manufacturing the product, a full refund will be made to the member.
If "our" has already paid the seller or the production partner has already started to manufacture the product, we will refund the amount excluding the total cost incurred locally, such as product cost, transportation cost, and tax.
If the delivery starts from the local area, the amount will be refunded excluding all costs incurred in the entire service section, such as agency fees, overseas shipping costs, and taxes.
If the product difference, fruitage, damage, damage, or contamination is due to reasons attributable to the "Company", the member's original payment amount will be fully refunded.
In the event of a request for a return of a returned product or a refund for the product price, the “Company” will refund the payment for the product already paid within 3 business days. (However, items of expenses that do not need to be refunded because there is no reason attributable to the "company" may be excluded from the refund amount)

Article 14 Transportation and customs clearance

"Company" is a transportation contract agent, and transportation partners provide air transportation from overseas distribution centers to Korea, import customs clearance, and domestic delivery to the recipient designated by the member.

If the item is damaged during transportation from the local purchaser/producer to the overseas distribution center, the “Company” will deliver the complete item to the member through the normal exchange procedure from the local seller/producer.

In the event of defects such as damage to goods in the transportation section from the overseas distribution center to the destination designated by the member in Paragraph 2 above, the "Company" compensates the total amount including the amount of goods and international shipping charges.

When an individual imports for his/her own use, the "Company" performs customs procedures through an affiliate for transportation and customs clearance business with the member as a taxpayer and fulfilling the import requirements in accordance with the principle of personal import customs clearance. In this case, the shipping and customs business partner pays the Korean customs on behalf of the member, and the member pays the shipping and customs duties and import tax paid by the shipping and customs business partner to the partner company.

Article 15 Scope of Responsibility

"Company" is responsible for compensation to the member within the range of the product price and expenses at the time the member purchased the product for any damage caused to the member due to reasons attributable to the "company" in relation to the provision of the service. (However, excluding customs duties)

In the following cases, "Company" shall not be liable for compensation.

Loss caused by errors in the member's personal details, address, etc.
Loss caused by reasons attributable to the member
When a member makes a purchase under his/her personal name, if there is a legal regulation due to an act of importing for domestic sales, etc., not for personal use
Loss caused by violating these Terms and Conditions and related laws (including domestic and foreign laws)
Loss due to force majeure such as natural disasters or war

Article 16 Emergency measures

When "Company" determines that a member uses the service for an illegal, illegal or unreasonable purpose, "Company" reserves the right to refuse to receive or deliver the related items.

In principle, when a sanction is imposed on the goods serviced by the "Company" by the competent authority or authority, the "Company" delivers the goods to the competent authority or authority. Even if the member suffers damage due to this, the "Company" is not responsible for the damage, and the member is not exempt from the obligation to pay the service fee and related expenses for the item.

Article 17 Protection of personal information

When the "Company" collects personal information that can personally identify a member, the consent of the member must be obtained.

The personal information provided by the member cannot be used for purposes other than the purpose of collection or provided to a third party without the consent of the member, and the company bears all responsibilities. However, exceptions are made in the following cases.

When delivering the minimum member's information (name, personal customs code, address, phone number) necessary for delivery to the delivery company for delivery business
When it is necessary for the implementation of the service use contract
In case it is necessary for the settlement of the fee according to the provision of the service
When providing in a form that cannot identify a specific individual as it is necessary for statistical preparation, academic research, or market research
When it is necessary to verify the identity to prevent theft
When there is an unavoidable reason required by the provisions of the law or the law

Members may request to view and correct errors in their personal information provided to "Company", and "Company" is obliged to take necessary measures without delay. If a member requests correction of an error, the "Company" will not use the personal information until the error is corrected.

"Company" limits the number of managers to protect personal information, and takes all responsibility for damage to members due to loss, theft, leakage, falsification, etc. of members' personal information including bank accounts.

"Company" or a third party who has received personal information from it destroys personal information without delay when the purpose of collecting or receiving personal information has been achieved.

In order to improve the quality of various services and new services provided by the “Company” to the members, the “Company” collects personal information that can be used to identify members with the member’s consent and conducts promotional activities (e-mail advertisements, mobile advertisements, It can be used for telemarketing advertisements, etc.).

Article 18 Member's Responsibilities for ID and Password

The member is basically responsible for managing the ID and password.

Members must not let a third party use their ID and password.

If a member recognizes that his or her ID and password are stolen or used by a third party, he/she shall immediately notify "us" and follow the instructions of "our" if there is one.

Article 19 Obligations of Members

Members must not engage in any of the following acts.

When registering as a member or changing member information, registration of false information and information theft of other members

Change and distortion of information posted on the "mall"

Transmission or posting of information (computer programs, etc.) other than the information set by the "Company"

Infringement of intellectual property rights such as copyrights of "our" and other third parties

Acts that damage the reputation of "our" and other third parties or interfere with business

The act of disclosing or posting obscene or violent messages, images, voices, and other information that goes against public order and morals on the "mall" (in this case, the "company" may arbitrarily delete the post).

Article 20 Guarantee liability for transactions with third parties

Hyperlinks through the "Company" site (e.g., hyperlinks include text, pictures, and moving images) Regarding the transaction, "Company" does not assume any guarantee responsibility for the transaction.

Article 21 Attribution of copyright and restrictions on use

Copyrights and other intellectual property rights for all works created by "we" or created by systems created by "we" belong to "we".

Members shall not use the information obtained by using the "Mall" for commercial purposes by copying, transmitting, publishing, distributing, broadcasting, or other methods without the prior consent of the "Company" or allowing a third party to use it.

Article 22 Dispute Settlement

The "Company" installs and operates a damage compensation processing organization to reflect the legitimate opinions or complaints raised by members and compensate for the damage.

"We" prioritize complaints and opinions submitted from members. However, if prompt processing is difficult, the member will be notified of the reason and processing schedule immediately.

Disputes arising between the "Company" and members may be subject to the mediation of the Electronic Transaction Dispute Mediation Committee established in accordance with Article 28 of the Framework Act on Electronic Transactions and Article 15 of the Enforcement Decree.

Article 23 Jurisdiction and Governing Law

Any disputes between the "Company" and members based on these Terms and Conditions shall be litigated by the Incheon District Court.

Korean law applies to litigation related to any disputes between the "company" and members based on these terms and conditions.

These Terms and Conditions are effective from January 1, 2020.