Before opening a new inquiry, please check our FAQ lists for the instant answer
You can quickly find answers to your questions.
1. Using Creallo
1-1.Business Hours and Consultation Availability
1-2.Can I observe the production process on-site?
1-3.Can I get a quote without a 3D model?
1-4.What are the minimum order requirements or additional charges?
1-5.How should I interpret AI and expert model review results?
1-6.What painting colors are available? How do I get a painting quote?
1-7.What should I do if my part arrives defective or damaged?
1-8.Can I purchase or rent 3D printers and materials from Creallo?
2. Shipping
2-1.Delivery Progress Notice
2-2.How can I track my shipment?
2-3.How do I check the estimated delivery date?
3. Payment & Refunds
3-1.How can I cancel an order?
3-2.Do you support post-payment or installment payments?
3-3.How do I issue a tax invoice?
3-4.Where can I get receipts or transaction statements?
4. 3D Printing
4-1.Can I paint directly on 3D printed parts?
4-2.Can I supply my own material for 3D printing?
4-3.Can I specify build orientation or bed placement?
4-4.What’s the difference between translucent and fully transparent resin finishes?
