FAQ

1-1.Business Hours and Consultation Availability

1-2.Can I observe the production process on-site?

1-3.Can I get a quote without a 3D model?

1-4.What are the minimum order requirements or additional charges?

1-5.How should I interpret AI and expert model review results?

1-6.What painting colors are available? How do I get a painting quote?

1-7.What should I do if my part arrives defective or damaged?

1-8.Can I purchase or rent 3D printers and materials from Creallo?

2-1.Delivery Progress Notice

2-2.How can I track my shipment?

2-3.How do I check the estimated delivery date?

3-1.How can I cancel an order?

3-2.Do you support post-payment or installment payments?

3-3.How do I issue a tax invoice?

3-4.Where can I get receipts or transaction statements?

4-1.Can I paint directly on 3D printed parts?

4-2.Can I supply my own material for 3D printing?

4-3.Can I specify build orientation or bed placement?

4-4.What’s the difference between translucent and fully transparent resin finishes?

5-1.Can I get a CNC quote with only 2D drawings?

5-2.What if my desired CNC material isn’t listed?

5-3.Do you offer secondary machining on existing products?

5-4.How do you apply tight tolerances?

5-5.What is “R value” in CNC machining? Why is it important?

5-6.How can I request tapping (thread cutting)?